"GovHK – Health & Medical Services" Survey
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- Please select at least one option under each section.
- Please indicate 3 different priorities according to your search habit.
- Please indicate 3 different priorities according to your search habit.
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Your Voice Matters!
A third-party market research organisation has been commissioned to conduct this survey. All your responses will be processed anonymously and only be used for planning of future improvement to GovHK.
Thank you for your support.
Q1. How often do you visit the Health & Medical Services webpages of GovHK?
Q2. Which of the following topic(s) have you visited?
(Please choose all that apply)
Hospitals & Clinics
Chinese Medicine
Food Safety & Nutrition
Medicine & Medical Devices
Communicable Diseases
Health Advice & Disease Prevention
Child Health
Mental Health
Drug Abuse & Other Addictions
Sex & Reproductive Health
Rehabilitation & Supports
Donation
Q2ii.What is / are the purpose(s) of visiting the selected topic(s)?
(Please choose all that apply)
| Browsing information | Accessing online services / forms |
|---|
Q3. How do you access the Health & Medical Services (H&MS) webpages of GovHK?
(Please indicate the top 3 priorities, 1 being the highest
and so on.)
Redirected from Department of Health homepage
Entered H&MS page of GovHK directly by bookmarks
Used GovHK Navigation Menu (sub-categories)
Used GovHK Search Function
Entered H&MS page of GovHK by Quick Links or Related links on its Homepage
Via Search Engine on Internet
Others
Q4.What is your overall satisfaction towards the Health & Medical Services webpages of GovHK?
(1 - strongly dissatisfied; 10 - strongly satisfied)
1
Q5. Are you satisfied with the content sufficiency under the Health & Medical Services webpages of GovHK?
Q5ii. Which areas are you NOT satisfied with the content sufficiency under the Health & Medical Services webpages of GovHK?
(Please choose all that apply)
Not comprehensive and detailed
Irrelevant information
Not updated information
Missing some relevant topics
Others
Q6. Are you satisfied with the clarity of the content under the Health & Medical Services webpages of GovHK?
Q6ii. Which areas are you NOT satisfied with the clarity of the content under the Health & Medical Services webpages of GovHK?
(Please choose all that apply)
Not organised structure
Not concise
Unclear meaning
Too much jargon
Others
Q7. Are you satisfied with the navigation / categorisation under the Health & Medical Services webpages of GovHK?
Q7ii. Which areas are you NOT satisfied with the navigation / categorisation under the Health & Medical Services webpages of GovHK?
(Please choose all that apply)
Clumsy navigation (e.g. too many
clicks / steps)
Difficult to understand the
categorisation
Not user-friendly category
ordering
Incorrect webpage links
Others
Q8. Are you satisfied with the content layout under the Health & Medical Services webpages of GovHK?
Q8ii. Which areas are you NOT satisfied with the content layout under the Health & Medical Services webpages of GovHK?
(Please choose all that apply)
Unstructured layout on the page,
difficult to find the information you want
Outdated / clumsy layout, not vivid
enough
Lack of graphical
presentation
Lack of mobile friendly
features
Others
Q9.Apart from the main content, please indicate the usefulness of the following features under the Health & Medical Services webpages of GovHK.
| Very useful | Useful | Neutral | Not so useful | Not useful at all | Did not use | |
|---|---|---|---|---|---|---|
| Banners | ||||||
| I Want To | ||||||
| Related Links | ||||||
| Top Online Services |
Q10.What kind of improvement would you suggest under the Health & Medical Services webpages of GovHK?
Q11. What additional features would you suggest under the Health & Medical Services webpages of GovHK?
(Please choose all that apply)
New content topic
New online service
New searching method
Others
No suggestion
Q11ii. Which presentation method(s) would you like to see for the new content topic suggested in Q11?
(Please choose all that apply)
Guidebook
(use more visual information related to certain topics)
(use more visual information related to certain topics)
Content Item
(display in a box with brief description)
(display in a box with brief description)
Others
Q12.Your age group
Q13.Your gender
Q14.Your occupation
Q15.Your education level
Help Desk
(852) 183 5500 (852) 183 5500 enquiry@1835500.gov.hk